We'd like to make sure your experience on the Western Concrete Products Site is a pleasant and productive one.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS SITE.

PRODUCT WARRANTY
Western Concrete Products prides itself at providing the best quality products and service. Western Concrete Products warrantees that all the products it sells are free from manufacturing defects. Any defective product received by the end user will be exchanged for a non-defective, identical product; or money back at Western Concrete Products discretion. This offer is limited to the duration and parameters of the manufacturer's warranty; and applies to the product only. Western Concrete Products is not liable for any other expense - shipping or otherwise - incurred by the end user for exchanging a product. Western Concrete Products does not warrantee that a product will meet all the specific needs of its end user; nor that a product will perform beyond or outside the intended use of its design. Western Concrete Products is not responsible for occasional typographical errors on the website. Manufacturers' order processing time and product availability are beyond the control of Western Concrete Products. Any projected shipment dates provided by Western Concrete Products are estimates only. Western Concrete Products cannot be responsible for the date a product actually ships out of the manufacturer's door. Western Concrete Products also cannot be responsible for damage a product incurs while being shipped to the end user. In keeping with good customer service, Western Concrete Products will assist its customer in pursuing a remedy with the carrier in whose custody a product was damaged or with the manufacturer who shipped the product. However, such remedy is solely at the discretion of the carrier or manufacturer.

RETURN POLICY
Due to the nature of our business, Western Concrete Products needs to maintain a strict return policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Authorization from the customer service department at Western Concrete Products. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at Western Concrete Products. No return shipments will be accepted by Western Concrete Products, or by the manufacturer of the defective product, without the original packaging and Return Authorization.

In some cases the sales department at Western Concrete Products. may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the original product will be refunded, minus a restocking fee up to 25%, and the end user will be billed for the replacement product. The original product must be returned in "As New" condition, in the original packaging and with a Return Authorization provided by the customer service department at Western Concrete Products. Any returned item that does not meet all three conditions will be considered the property of the end user; and will be shipped back to the end user at the end user's expense. No refund will be provided for any product returned that does not meet all three conditions. Additionally, Western Concrete Products reserves the right to charge an additional 5% fee on all canceled orders, if the order has already been processed. All software is non-returnable; no exceptions. Absolutely no returns on parts are allowed.

Western Concrete Products ("Company") website and board community (the "Site") are currently provided free-of-charge to users who agree to abide by the terms and conditions of this Agreement. Company reserves the right to change the nature of this relationship at any time, and to revise these guidelines and Terms and Conditions from time to time as Company sees fit. Users who violate the terms of this Agreement will have their access canceled and they may permanently be banned from using the Site and any interactive services. Users should check these terms and conditions periodically. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them. Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.

MILITARY DELIVERY
Military Delivery to an APO/FPO can only be shipped via The US Postal service, (max weight limit 70 lbs). Additional charges may incur if the original manufacturer is unwilling to ship via this method. In this case the product will be sent to our offices and we will take to our local post office as an accommodation to our customer. Charges will apply for the US Postal shipping charges from Western Concrete Products office to the customers destination. You can avoid the additional charges for APO/FPO Sales by arranging authorization to ship to a consolidation point.

RESIDENTIAL TRUCK DELIVERY
Shipping for Truck shipments is to commercial locations, deliveries to residential locations could incur additional charges. Additional charges will be added to invoice as required.

SHIPPING DETAILS
Shipping usually includes inside delivery (For UPS and Fedex orders 70 lbs or less). For freight shipments (common carrier and other shipments over 70 lbs), shipping includes dock to dock delivery in the USA 48 contiguous states. Lift gate and inside delivery will possibly incur additional charges, and will be charged to the customer. If "prior notice" or "24 hour notification" is requested on shipments, additional charges may be applied.

Most shipping rates are based on total purchase price of order during checkout. Purchases over $1101 will be charged 3% of total during post order processing; with exception of chemicals and heavyweight items transported by truck or any additional surcharges necessary for material outside the normal shipping guidelines. WCP sales agent will contact customer for details after website checkout.